Application Managed Services
(ERP, Portals, CRM to name a few)
Managed services is simply the process of outsourcing a particular business function and anticipated
need to a supplier with the aim of improving operational efficiency and lowering operational
expenses. There are multiple models in which a managed service contract would be entered into.
Service Level Agreements set the rules of the engagement to ensure 99.999% uptime to most of the
customers’ environments and to ensure business continuity.
Transforming any digital service of a customer requires constant nurturing. Our offerings are tailor made to customers’ needs. Depending on what they want us to manage in the complex IT environments. We offer 24/7/365 services to ensure uninterrupted service to customers’ organization thereby helping our customers to focus on what they know best, while we take care of their IT needs. Today the success of a business relies also on how closely knit is the business with the IT environment. Availability, Security and optimum Performance of IT systems are of paramount importance in today’s fast paced business environments. With off-loading IT services to us, our customers would benefit from the vast experience brought in by our consultants & Partners across Infrastructure and Applications.
Business continuity and availability is ensured by working with experts in the relevant field who are competent with clear understanding of SLAs and high availability environments and applications. The scope of the engagement is determined by our customers, and we draw upon tailor made packages governed by strict SLAs to ensure customer satisfaction.